Helpdesk Team Leader

Description:

Key skills

• Detailed understanding of Service desk/Customer Support process.
• Demonstrated leadership skills.
• Demonstrated commitment to the provision of excellent customer support.
• Ability to work within targets and deadlines and with minimum supervision.
• Ability to display customer empathy.
• Good oral and written communication skills.
• People management to achieve team objectives.
• Ability to identify and report ongoing opportunities for service improvement.
• Working in ITIL based environment.
• Demonstrate guidance qualities to the team.