Help Desk Administration Officer

Description:

Position Summary

• EMR Help Desk Officer needed
• Regular hours
• You can work from home

Monash Health is seeking applications for our EMR Help Desk to support our employees with accessing and using the EMR:

• Full-time, fixed-term position available to December 2023
• Suitable for clinical or non-clinical personnel who would like a change and regular Monday to Friday work hours
• You can work from home

The EMR Help Desk plays a critical role in advising on EMR training requirements and supporting our employees in accessing and using the approved EMR workflows.

Monash Health is the largest public health service in Victoria, employing over 18,000 people across a range of specialities.

Monash Health Emergency Departments treat over 150,000 emergency patients a year at Monash Medical Centre Clayton campus, Dandenong Hospital and Casey Hospital. Patients have access to a full range of treatment options, including intensive care.

If you are a clinician or technology worker or trainer looking for a change, this could be the role you are looking for. We are seeking EMR help desk officers to join our Digital Health Training and Adoption team. We have two full time 2-year fixed term positions available. This role is responsible for answering employee calls to the EMR help desk from 8.30 am – to 5.00 pm Monday to Friday, and provide advice, issues resolution, account provisioning, service delivery and escalation of issues. The help desk officer delivers high quality customer service and support to a broad range of EMR end users including clinical and non-clinical employees across Monash Health sites.