Description:
ING has always broken the banking mould in Australia, delivering industry-leading, digital-driven disruption for more than 20 years. This has been possible because the Tech team is valued as a vital contributor to the business agenda, positioned at the absolute heart of the customer experience.
Reporting to the ING Australia CIO, the Head of Technology – Retail is a key new role in the CIO leadership team to support our ambitious growth agenda and a number of exciting programs to be delivered.
- Partner with Business and IT leaders in developing and executing the Retail Technology strategy and uplifting operational excellence capabilities to support and grow the Retail business
- Be accountable for providing IT business as usual and project delivery leadership for new and existing technology solutions
- Work closely with the global, local IT teams and COEs to ensure delivery of technology outcomes are met and exceeded where possible
- Provide people leadership and direction to both internal and external resources and manage an organisation of IT and IT partners
- Drive an uplift in risk culture within the Technology function and ensure that the Retail Technology function operates within risk appetite
- Manage the finance for the Retail Technology function ensuring financial targets are met
- A deep understanding of technology functions and processes across both project delivery and BAU activities in a Retail banking environment
- Proven experience in leading experienced and diverse technology teams in driving technology strategy and managing large complex programs and IT BAU technology operations
- Demonstrated capability to build a high performing and engaged teams
- Customer focused with experience in building strong partnerships across business units and IT
- Understanding of information security requirements, processes and cyber security threats and controls
- Understanding of technology risks and controls and the regulatory environment impacting the Retail banking business
- Proven experience in managing different stakeholder groups at all levels including executives
- Experience in effectively working with Agile and DevOps delivery methodologies
- Proven experience with strategy development and execution