Description:
Responsible for:
- Delivery of Pearson’s Consumer Services for Schools Portfolio UK and International, ensuring products and services continually improve to meet user and customer needs
- Delivery management of product roadmaps
- Delivery of new consumer products and services and innovation pilots
- Information management and security of the PSQ Consumer Services Portfolio
- Product and Service Ownership for PSQ Consumer Services
Skills, Knowledge and Experience:
- Experience of planning and delivering a complex suite of tech and digital Services in a commercial environment
- Experience of designing and delivering user-centered solutions to the market at pace, unblocking risks and issues that emerge
- Experience of building coherent Service Lines (multi-product and multi-system environments) to improve the user experience
- Experience of solving issues between matrix teams, coaching to improve team dynamics and building the delivery community
- Experience of leading teams through the full product life cycle, identifying which tools and techniques should be used at each stage and creating sustainable support models.
- Lead practitioner of delivery using Agile and able to coach others and tailor new ways of working
- Knowledge of teaching, learning and assessment customer and user needs
- Knowledge of competitors and the global markets in which Pearson Consumer Services operate
- Ability to work alongside DDAT team leaders and business leaders to co-create solutions to business problems and translate between technical and non-technical
- Ability to work alongside Finance leaders to build compelling business cases for investment and managing budgets
- Ability to influence and manage relationship with clients, including operating confidently with senior stakeholders
- Skilled in managing and improving supplier performance