Description:
RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
Additional Responsibilities
- Collaborating with sales teams, managing timelines and resources.
- Evaluating customer needs, conducting product demos, providing technical support, and documenting API integrations
What you'll do;
- Work with the APAC Head of Corporate (and others) to develop the strategy and direction for Xe's Corporate offering, aligning with the Company's overall strategic goals.
- Establish and maintain strong relationships with existing and new customers, ensuring excellent customer service and satisfaction, and a constant feedback loop into all our operations.
- Lead and manage the APAC Corporate Dealers (currently a team of 11), developing and implementing a rigorous set of standards, cadence of reporting and 1-1 mentoring to help guide the individual team members in maintaining and growing their books, and progressing their careers at Xe.
- Manage dealer portfolios, ensuring the best person is assigned to each customer, and managing partial or full portfolio handovers where required.
- Work closely with the Head of SME to graduate appropriate customers to the managed book, and reduce the service level on certain customers where appropriate.
- Work closely with the Head of Sales to optimise the handover of new clients from sales, ensuring the best customer experience, quickest revenue ramp, and maximum capture of wallet share.
- Establish and grow new revenue streams within the Dealing Team, including campaigns focused on upselling Risk Management products and generating referrals within the exiting book.
- Ensure high standards in the Dealing Team are maintained at all times, including the adherence to all Xe policies and procedures, and compliance with internal and external requirements.
- Collaborate with Compliance and Operations to ensure an optimised customer experience and improved efficiency and output in the Dealing Team.
- Regular performance reporting on the APAC managed book to regional and global leadership, as well as input into regular forecasting, and target setting across the team.
Requirements
Who you are;
- Bachelor's or Master's degree in finance, Economics, Business, or a related field.
- Extensive (10+ years) experience in foreign exchange and risk management products across the bank or non-bank sectors.
- Proven track record of successful trading strategies and risk management in the forex market.
- Strong knowledge of global financial markets, currency exchange, options products and related regulatory frameworks.
- Proven leadership and team management skills, with the ability to motivate and inspire a team.
- Analytical mindset and a data-driven approach to decision-making.
- Strong communication and negotiation skills, with the ability to build and maintain strategic relationships.
- Ability to work effectively in a fast-paced, dynamic environment, making well-informed decisions under pressure.