Description:
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Golden Beach team as a Guest Experience Host Team Leader today!
How You'll Shine
- Manage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager
- Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort propert
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department-related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPI's as set by the business
- This role requires you to be available for weekend and public holiday shifts.
How You'll Be Rewarded
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
What You'll Bring
To be successful in this role, you will be:
- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.