Graduate Engineer

Description:

Job Title

Graduate Engineer (Melbourne)

Job Description

Philips Healthcare is one of the world's top ten medical device companies. We aim to improve the quality of people's lives through developments including imaging systems, customer services, information and monitoring systems. The Healthcare sector will challenge your thinking, develop your professional skills and bring you into contact with people who share the same commitment to simplicity and world-class service.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organisation where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your challenge:

A rare and exciting opportunity has arisen for a Junior Field Service Engineer covering VIC. This is a critical customer facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Furthermore, the responsibilities also include:

• Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process.
• Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.
• Determining most cost effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology. Training on Philips equipment may be conducted locally or overseas.

We are looking for:

To be successful in this role, you will ideally have a degree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering with strong interest in a customer facing, service engineering role, working with market leading, patient monitoring, medical equipment. You will also have strong IT skills, with the ability to forge solid customer relationships, at all levels, and the desire to work in a fast paced environment and be flexible to travel. Additionally, here are important points to note:

• The role will normally be based at Port Melbourne, VIC, however Philips may require you to work at alternative locations (including interstate locations).
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips.
• Having a growth mindset and willingness to learn and develop.
• Holding a valid driver’s license and a car are required.

In return, we offer you

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive salary
• Learning and Development opportunities through our Philips University
• The Philips Employee Shop allows employees to buy Philips products at discounted prices.
• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Join us, and you'll get to see the benefits of your work in so many ways.