Future Student Advisor

Description:

Future Student Recruitment is responsible for strengthening marketing and recruitment efforts, ensuring UNSW is the premier destination in the state for local students and the premier destination in the country for internationals.

The Future Student Advisor is responsible for providing accurate, comprehensive, and timely advice to prospective students via all relevant inbound contact channels and events. The Future Student Advisor must be able to interpret often complex scenarios and detailed degree and admissions policies to properly advise enquiries. Where received by phone, email, web form or web chat, or email and utilise systems like CRM to capture and record data about particulate interactions. All while delivering a high level of customer service, meeting KPIs and that the team service level agreements (SLAs) are being achieved.

Embark on a career which allows you to make a positive impact, inspiring the students of tomorrow to pursue their academic dreams. The role of Future Student Advisor at UNSW is an opportunity you do not want to miss!

• A relevant degree with extensive experience or an equivalent level of knowledge gained through any other combination of education, training and experience.

• Proven ability to work in a high volume, process driven environment with variable workflow patterns and to fixed deadlines.

• Knowledge and experience in the tertiary education sector with experience in key source markets is desirable.

• Demonstrated ability to work flexibly and productively as an effective team member to ensure deadlines are met.

• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of staff and external stakeholders.

• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).

• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.