Front Office Supervisor

Description:

Ranked among the top 20 most valuable brands in Australia, Crown Resorts is at the forefront of the casino operations and development in Australia in addition to recognition as an employer of choice. Crown wholly owns and operates two of Australia’s leading integrated resorts – Crown Melbourne and Crown Perth, with Crown Sydney now officially open and an integral part of the Crown Group. Setting a new benchmark in curated experience and luxury sophistication, Crown Sydney is set to become Sydney’s most sought after luxury destination for domestic and international travellers a like, promising its guests an experience above all else.

We are currently on the lookout for experienced and passionate hoteliers to join our team at Crown Towers Sydney. As a Front Office Supervisor you will be overseeing the operation of Front Desk to ensure that there is a smooth check in and check out process and that all guests receive the highest level of personalised service. Being a part of the Front Office team, there will be a strong level of communication and collaboration involved with other business areas such as Concierge, Housekeeping and Bell Services to ensure a seamless experience for our guests. Working very closely with your Front Office Attendant team, as a Supervisor there will be a focus on coaching, mentoring and developing the team and placing an emphasis on the workplace culture to develop an inclusive and supportive working environment.

• Established experience in a supervisory role within front office operations or hotels

• Experience in guiding and mentoring a team

• Ability to anticipate the needs of guests & promptly manage any guest enquiries

• Ability to develop strong stakeholder relationships across all areas

• Conflict resolution and negotiation skills

• Understanding of Hotel Property Management Systems will be highly regarded

• Knowledge of Forbes star rating will be highly regarded

• Ability to work a 24/7 roster including weekends

• The chance to be a part of a highly sought after hotels team

• Tailored uniform, dry cleaned and prepared before every shift

• Complimentary meals at our staff restaurant

• Paid parental leave

• Discounts across Crown venues Australia wide