Financial Support Officer

Description:

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Working as part of a larger team, the Finance Support Officer provides financial and administrative support services to ensure financial data captured is of the highest quality. You will be adept at balancing a range of conflicting priorities in a high workload and dynamic environment to ensure efficient and effective service delivery to achieve business outcomes.

• Prepare journals, transaction processing and reconciliations to accurately capture and processing of revenue and expenditure
• Regularly analyse accounts and data and take the necessary corrective action to ensure financial data has been captured correctly and is of a high quality to support accurate and consistent reporting of financial information both internally and externally
• Review systems, processes and contribute to the development and implementation of initiatives that support business systems and reconciliation process improvements
• Provide financial administrative support to facilitate the preparation, monitoring and delivery of financial services. Provide customer service, guidance, assistance and advice to staff to support optimal service delivery
• Contribute to process improvement and the maintenance of policies, procedures and guidance materials to support effective and efficient service delivery.