Field Service Technician

Description:

This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate.

About The Role

The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer.

We are currently recruiting for two separate teams:

Logistics Vehicles

Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds.

Boxer Vehicle

Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds.

As Field Service Technician, you can anticipate some of your day-to-day tasks to include:

 

• Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles;
• Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP;
• Travelling to various sites (within QLD or interstate) to support or maintain vehicles;
• Being the face of the Rheinmetall brand when engaging with customers/stakeholders;
• Checking and monitoring the repair progress of supported vehicles and associated systems;
• Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility;
• Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products;
• Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
• Performing technical investigations associated with faults or damages of equipment; and
• Preparing reports associated with technical investigations, including technical inspection reports or technical briefs.