Description:
The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics and armoured (tracked or wheeled) vehicles, and delivering reliable, high quality and timely service support to our customer. The roles are primarily based in Enoggera with the team servicing all of Queensland.
As a Field Service Technician, you can anticipate some of your day-to-day tasks to include:
- Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles, turrets and weapons;
- Documenting work order information in the RDA ERP/ISSDB;
- Being the face of the Rheinmetall brand when engaging with customers/stakeholders;
- Checking and monitoring the repair progress of supported vehicles and associated mission modules, turrets and weapons (mission systems);
- Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility;
- Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products;
- Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
- Performing technical investigations associated with faults or damages of equipment;
- Preparing reports associated with technical investigations, including technical inspection reports or technical briefs; and
- Fulfilling other duties and responsibilities that may be required as determined with Line Manager from time to time.