Description:
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products.
- May Provides Support for Enterprise Products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers and client approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have:
- Minimum high school degree required.
- Must have your own vehicle and an active driver's license.
- 6 months to 1 plus year of hands-on field engineering experience.
- A Must Have - minimum 2+years of experience in server handling/break fix experience.
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
- Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
- A+ certification is a plus.
- Specific manufacturer certification as required i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
- Troubleshooting software and hardware problems.
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
- Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.
- Knowledge of client specific internal procedures and service delivery requirements.
- Excellent analytical and client communication skills.
- Client and/or governmental clearance may be required.
- Microsoft Server Certified Professional Certification preferred.
- Police or criminal background verification may be required.