Description:
The Gartner One-on-One Conference Planner serves as the primary resource to manage all the bookings for Gartner One-on-One meetings and Ad-hoc requests involving Gartner Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.
Primary Responsibilities
- Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
- Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
- Continuous capacity planning, ensuring expert resource is utilized effectively
- Work with the operations team on space requirements
- Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
- Partner with Research to confirm all One-on-One bookings are well aligned
- Manage all team meeting inquiries
- Travel to in person conferences and manage the scheduling desk and check-ins for all meetings
- Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool
- Point person for Expert care pre-conference and on site
- Build productive relationships with internal and external clients, helping to support and train Gartner associates on the scheduling system
- Effectively communicate, collaborate, and maintain relationships with clients and team participants
- Adhere to expense management practices
- Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference
- Complete all post conference analysis of the One-on-One meetings
Qualifications
- Bachelor’s degree preferred
- Experience working in a corporate environment
- Ability to manage multiple tasks simultaneously and prioritize workload
- Strong client focused, customer service skills
- Team player – reliable and accountable
- High sense of urgency
- Strong oral and written communication skills
- Strong organizational skills
- Ability to work issues through to resolution
- Attention to detail
- Proactive and decisive
- Communicative and collaborative
- Fully competent in Microsoft Office, specifically Excel
- Competent Project Manager
- Approximately 10-15% travel to client meetings and events is required