Description:
Successfully implement and provide ongoing training and support for customers utilizing an ECI Software Solution’s software.
Essential Job Duties
- Be the primary representative and go-to resource for new customers implementing the ECI software solution.
- Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
- Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
- Requirements gathering through existing process reviews
- Systems design and fit-gap analysis
- Engineer solutions based on complicated customer business requirements
- New process design and definition
- Pre-implementation system testing
- Concept validation and user acceptance testing
- Go-live implementation tasks and post-go-live consulting
- Consulting recap/activity reporting
- Ensure timely and accurate project and time administration
- Identify and manage potential issues and escalations in coordination with the team lead or project manager.
- Provide support to post-live customers.
- Explanation and resolution of application-generated error messages
- Identify the source of issues
- Guidance with software capability and standard process flow questions
- Assistance with using published ECI Help documentation
- Research and providing updates on software defects
- Explain configuration and settings for ECI software
- Provide assistance and support for software add-on products
Qualifications
- Preferred Education: Bachelor’s Degree with a focus in Accounting, Supply Chain, Information Systems, or equivalent
- 1-3 years of experience
- Software implementation or consultation experience