Enrolment Specialist

Description:

As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information and study plan advice. This role is critical to the experience a student has while studying with Swinburne and will be required to support students through their studies in a friendly and approachable way.

Reporting to the Enrolment Specialist, Coordinator, you will provide detailed and specialist course and study planning advice to students. Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or the Current Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be ‘warm transferred’ to the Enrolment Specialist.

In this key customer service role, you will be required to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner. Ability to work flexibly across Student Administration and Library Services to support operational needs and facilitate staff development opportunities will also be required.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders
• Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
• Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements
• Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials

Qualifications

• Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training