Enrolment Officer

Description:

The Enrolment Officer is responsible for reception duties and processing student enrolments from applications to enrolment. This includes, but is not limited to, greeting and directing visitors as they come to the reception area, participating in student enrolment days; undertaking back of house enrolment processing, validating student eligibility, administering payment processing and appropriately managing documentation obtained from students.
This role will also support the client experience at the reception points at each major campus. This will involve providing general and available course advice, resolving queries that are within their capability to do and referring or escalating enquiries as needed.
The Enrolment Officer may also provide support to other Client Services team members, as part of their on-boarding journey.
The Enrolment Officer must demonstrate an exemplary level of customer service aligned to the TAFE Gippsland values at all times.

Key responsibilities:

• Act as the principal contact between the dealership and customers for repair and maintenance service on vehicles
• Excellent interpersonal and communication skills
• Excellent planning and organisation skills
• Computer literacy – knowledge of Tech One SMS is desirable
• Demonstrated initiative and problem solving skills
• Proficiency in Microsoft Office
• Ability to work collaboratively with peers in other departments

Requirements:

• Current Driver’s License (some travel between campuses may be required)
• Current Working with Children’s Check
• Current Police
• COVID Vaccination