Enrolment Officer

Description:

Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for an experienced Enrolment Officer to join the Swinburne Open Education Team.

As the Enrolment officer, this position is responsible for the processing of student enrolments and related activities. The focus of this role is to support Diploma enrolments from Swinburne’s partner institution Swinburne Open Education (SOE). The role will ensure that all Diploma enrolment related activities including regulatory compliance requirements are completed and that students and staff have a positive and hassle-free enrolment experience.
The role is expected to act as a subject matter expert for SUT enrolment activity and is to work with key stakeholders to ensure that the enrolment, re-enrolment and enrolment variation processes are compliant and a positive experience for everyone.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Develop, implement and undertake administrative tasks to provide a client focused service.
• Accountable for providing advice and support, for designated courses, to students or SOE staff in all facets in the areas of:
• Enrolment / re-enrolment
• Communication of intake schedules to relevant SUT teams
• VSL Application Processing and tracking
• Regulatory Compliance as it relates to enrolments
• Provides authoritative advice to partner (SOE) staff and students about student and course related policy, procedures and regulations.
• Responsible for providing all off-plan case management for student study plans.
• Knowledge of Microsoft 365 and Excel will be advantageous