Description:
The Embedded Operations Specialist works closely with the Head of Commercial and Embedded Operations in the Growth Markets team to ensure Embedded Operators like Energy Trade get quality back office operational support for all their metering requirements.
- Ensure all inbound orders are checked and processed quickly and accurately for agreed customer/s.
- Process service orders for field completion in our field delivery system in a timely and accurate manner for completion.
- Check completed orders for accuracy via prescribed QA process.
- Process orders into data and customer systems and ensure they are accurate and complete.
- Reconcile completed service orders against project orders to ensure completeness.
- Work with others, as required, to address any system or process issues preventing timely, accurate or complete inbound or outbound order processing and resolve.
- Address customer issues in a timely manner and attempt to resolve first time right when they arise.
- Support maintenance and management of asset registers.
About You
- Tertiary qualifications in business, data analytics or related discipline.
- Energy market experience/exposure highly desirable.
- Experience in data management, processing, analysis including direct customer contact and query resolution experience.
- Demonstrate excellent problem analysis and problem-solving skills.
- Demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment.
- Ability to deal with disappointed customers.
- Strong customer relationship skills
- Ability to work in a fast-paced environment.
- Excellent communication skills both written and verbal.
- Numerate / able to produce statistics and business reports for internal and external use.
- Self-confident with a high level of personal impact.