Duty Support Volunteer

Description:

We have an ambitious and singular mission to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and strive to be the 'go to' organisation on homelessness for government, media, philanthropy, private donors and the community. We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do.

If you want an opportunity where you can make a real difference, and you are passionate about our mission to end homelessness, then consider volunteering with Launch Housing!

Launch Housing’s East St. Kilda (LHESK) site supports women who are at-risk of, or are experiencing homelessness, through crisis accommodation, transitional housing and rooming houses. As a volunteer, you can provide valued support and make a difference to the lives of women experiencing homelessness. The purpose of this role is to work closely with staff and residents, providing valuable support to the efficient running of the East St Kilda site.

If you have the willingness to learn and you are reliable and committed to ending homelessness in Melbourne then we'd like to hear from you. We will provide you with all the training and support you'll need to ensure you'll have the best experience as a Volunteer.

• Welcome visitors to the site and facilitate the visitor in/out processes
• Ensure reception and other common areas are welcoming, clean and tidy
• Update information on notice boards as necessary
• Answer phone calls including transferring to staff, taking messages, providing information about Launch Housing as necessary
• Assist Duty staff with maintaining accurate and up-to-date records of daily resident activities
• Monitor the office email account and assist with managing incoming referrals for vacancies at the site
• Assist with administration tasks including: incoming and outgoing mail, preparation of letters, photocopying, filing, scanning and archiving
• Assist residents with house needs including computer use, kitchens, and storage
• Assist Duty staff with monitoring storage of residents’ belongings and follow up as needed
• Assist the team in the planning and implementation process of occasions celebrated with the clients on site