Desktop Support Officer

Description:

Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working closely with multiple teams across the ICT Operations Branch.

This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental Desktop Support Team.

The Desktop team is looking for a skilled Level 2 support officer to support an upcoming hardware rollout project.

What you will do

• Provide ICT technical support to users for workstations, laptops, mobile devices, software, peripheral hardware, system administration, video conferencing and networking via phone, email, instant messaging, service requests, and general face to face onsite support.
• Support with the deployment of new laptops and hardware to users across Canberra and interstate offices.
• Assist users with data migration and ensuring a smooth transition for users onto new hardware.
• Assist to find solutions to ICT problems faced by users during the hardware rollout project and the business including supporting users through ICT change activities and digital innovation.
• iOS Mobile Device Management (MDM) configuration, administration, and training as required.
• Support with documenting and processing ICT assets into the asset register.
• Be an active participant in team meetings, providing feedback, problem detection, solutions, escalation, seek advice and assistance if needed.