Cvm Executive

Description:

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The CVM Executive, role sits within the prepaid CVM team. The role is accountable for the end-to-end delivery of Campaigns to our customers through Mobilytix/SFMC platform, from customer journey mapping, pre-analysis, communication, channel selection, business casing, post campaign analysis and NPS impact and business recommendations on how to optimise across both inbound and outbound activities.

Your day to day will consist of...
 

• Mapping of the customer journey.
• Copy writing to match Optus brand guidelines and tone of voice.
• Performing data and customer analysis to understand how campaign interventions, product changes and market dynamics impact the business.
• Consolidating information to present a holistic view of customer behaviours, market trends and marketing campaign effectiveness.
• Maintaining documentation for audit trail, review fellow analyst’s work for quality assurance and maintain a centralised knowledge base.
   

What makes you perfect for the role?
 

• Experience in stakeholder management to achieve alignment around a common set of goals
• Results driven, with a passion for delivering excellent work
• Collaborative and a strong team player, with an ability to bring people together to work on a common solution.
• Bachelor in Business/Marketing/Statistics/IT
• Experience in Telco/Service industries
• Knowledge of marketing communication and channels
• Campaign Management, digital marketing and / or Analytics experience