Description:
We are looking for a Customer Systems Coordinator who will be responsible for the efficient coordination of customer services and systems; ensure that both customers and homes are supported through the process of selecting and entering a residential aged care home.
Your main duties will include:
- Coordination of systems, policies and processes, guiding customers through the model of care and explore their preferred options, working with the Home Managers, General Managers and Customer and Contract Leads to promote a positive Calvary experience.
- Develop and implement best practice customer service policies and processes to deliver a high-quality, compassionate and consistent service to our customers.
- Undertake auditing of internal processes of the resident contract and admission processes across the organisation and within individual Regions.
- Providing expert advice to individual Customer and Contract Leads with Contract Compliance, Fee Structures, Resident Select, Government Policies across Organisation
About You
- Demonstrated experience in a high volume call centre environment including training and coaching
- Commitment to excellent customer service with the ability to foster and build relationships with a range of stakeholders
- Demonstrated experience in compliance, reporting, KPI and auditing
- Previous experience within the Aged Care/Home Care / Health sector