Description:
We are looking for responsive, detail-oriented, and cooperative Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges.
This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech.
Responsibilities
- Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues.
- Understand customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner.
- Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions.
- Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.).
- Handle sensitive information and enforce data security measures to protect all information.
- Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.
- Provide information to the development team to assist in creating back-end tools and solutions that enhance the Teamworks suite of products.
- Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.
Required Qualifications
- Hands-on experience using one or more Teamworks products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution.
- Ability and willingness to work on a shift schedule, including mornings, nights, and weekends.
- Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite.
- Bachelor’s degree.