Customer Support Officer

Description:

At South East Water, we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The Customer Support Officer is a key customer touchpoint for our customers and accordingly is responsible for building positive relationships with customers through the delivery of the best customer experience. A key purpose of the role is to ensure that we give our customers efficient and effective service by assisting customers with gaining connection to water.
This is a 12-month contract opportunity

rTo be successful in this position, you will have below qualifications, skills and experience in a similar role:

• Strong experience in hands on customer service/telephone skills
• A natural ability to resolve customer enquiries and quickly find correct solution.
• Strong proven keyboard accuracy and computer skills
• Experienced working in an effective team
• Excellent verbal and written communication skills.
• Bring your positive approach whilst dealings with South East Water customers and your strong desire to provide outstanding assistance.
• The ability to conduct detailed administration tasks.
• Skilled and experienced in Microsoft Office.