Description:
Reporting to the Customer Support Team Leader, your responsibilities will include:
- Effectively manage customer expectations by communicating with current Metricon owners/occupiers to ensure they are thoroughly and consistently aware on the status of their home during the pre-construction process;
- Deliver exceptional customer service, build and maintain customer relationships;
- Maintain a high degree of accuracy recording customer project details;
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation;
- Exceed customer expectations by responding to and following up on customer enquiries within nominated timeframes;
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients;
- Assist with all Customer Support related tasks;
- Maintain professional internal and external relationships; and
- Projects as nominated by Customer Support Team Leader.
Metricon will offer you:
- A competitive salary and salary package opportunities;
- Genuine career advancement opportunities;
- Work From Home flexible arrangement;
- Generous housing discounts on our award winning homes; and
- A supportive workplace culture where great work is recognised and rewarded.
The successful candidate will have:
- Extensive experience within a Customer Service & Administrative capacity, Essential;
- Experience in the building industry is desirable (but not essential) or having built your own home would be a great advantage;
- Experience working in a time critical working environment;
- A positive attitude and team player disposition;
- Ability to establish strong networks with internal and external stakeholders;
- Highly developed interpersonal communication skills; and
- Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.