Description:
Full Job Description
- Embed a digital product (FieldView) into the market
- Bring your passion for agriculture and customer service to Bayer CropScience
- Full time, hybrid role working from Hawthorn East and home
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
Where do you want to go?
We are on an exciting journey as we launch and embed FieldView; a new digital platform for the ANZ farming community. This position will provide support to customers, by providing coaching and first line troubleshooting support to ensure they are fully utilizing the software and administration support to the team.
This is a full time, permanent position working in a hybrid environment. The team works 3 days from the Hawthorn East office and 2 days from home.
Do something that moves you.
- Provide best in class product training, demonstrating the full suite of features available, their benefits and how they add value to farmers, and their advisor network.
- Be the knowledge expert in the platform’s functionality and reporting tools
- Provide administration support, along with identify opportunities to optimize customer experience and future functionality requirements
- Design proactive engagement and onboarding strategies to support the groundwork being completed by our regional Customer Activation Specialists
- Coach and guide customers to engage with the platform via phone, email and video
- Troubleshoot first line technical issues and escalate when required
- Collate feedback and provide data analysis reports on customer usage and engagement
Does this sound like you?
- Previous experience in product customer support or account management, with ideally proven experience in increasing customer usage and engagement
- An agriculture background would be highly advantageous, or a keen interest in agricultural digital tech
- First class communication and verbal coaching skills
- Capability to learn and navigate new systems quickly
- Excellent attention to detail
- Strong PC skills
- A logical troubleshooting mindset
- A strong desire to provide a high level of customer service, through timely follow ups
- Good data analysis and report writing skills, in order to translate data into opportunities to drive value creation at farm level