Customer Success Officer

Description:

About the NSW Ombudsman

The NSW Ombudsman’s Office is enjoying a period of rapid growth, increasing our capacity to pursue our goals of ensuring everyone in NSW is treated fairly, and that public authorities and community service providers act in ways that are lawful, reasonable and accountable.

We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.

We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.

We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role
The Customer Success Officer supports the full range of activities handled by the Training and Engagement Unit (TEU), which includes coordinating contracts, understanding our training offering, maintaining and using relevant IT systems and participating in the planning and delivery of our training services. This includes:

• creating opportunities and supporting the delivery of NSW Ombudsman training services for the TEU
• managing relationships with external training clients and external training contractors, including contract negotiation
• undertaking and managing projects within set timeframes and outcomes.