Customer Success Manager

Description:

Want to play a key role in the growth of a fintech with real purpose? Be a critical part of how we make customer engagement and payments better, growing a solution that will be used by hundreds of thousands of people (and solving the 'billxiety' problem facing millions of Aussies).

We're live in market with paying enterprise customers and looking for an ambitious Implementation & Customer Success Manager to join the team to help get our customers live and optimise the process for each new implementation and first line customer support.

About Payble

Payble is the way large B2C billers make missed or late payments a thing of the past. We bring a frictionless payment experience to bills, modelled on the best in ecommerce . And for the first time, Payble gives billers the capability to identify at-risk customers and solve arrears proactively, before payments are overdue.

For our enterprise customers, Payble means lower costs, improved cash flow, and much happier consumers. Our enterprise customers rave about us (they’ve all agreed to case studies and join us in webinars), and our consumer users love us too (4.9/5 avg rating).

Our enterprise customers are large billers, and right now we’re focused 100% on growth and optimisation among local governments/councils, schools and energy utilities.

About the role

We’re growing super-fast. Our co-founders are keen to welcome an enthusiastic, capable individual to join our team, to:

• Co-ordinate the customer implementations getting them live as seamlessly as possible being the face of the implementation across tech and no-tech workstreams such as ERP integration and GTM activities

• Ensuring our implementations result in happy customers that will become our references and advocates

• Post implementation support and triage of customer issues ensuring customer success

• Support operations and free up bandwidth from our co-founders and functional leads