Customer Success Manager

 

Description:

THE FUTURE IS WHAT WE MAKE IT

Customer Success Manager

Brisbane QLD

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.

About the Role

At Honeywell, our customer is at the heart of everything we do. Join this newly established team of Customer Success Professionals and drive real value and exceptional experiences for our customers. Reporting to the Customer Success Manager APAC, you will be responsible for ensuring that the Honeywell Building Technology (HBT) Regional Services Business delivers and exceeds industry best practice customer experience metrics, working with our customers to understand how they view success and acting as the voice of the customer interfacing back to the Honeywell business. You will build strong relationships with our customers, deeply understanding them and our products. Involved in the full lifecycle of the customer, you will also have the opportunity to design and deliver various improvement initiatives.

You will primarily be working with our Justice and corrections vertical aligned customers. Experience in this industry or similar will be highly regarded.

 

Key Responsibilities:

• Involved in the entire lifecycle of multiple customers from pre-sales, on-boarding / pilot through the duration of the subscription period to retain and grow revenue

• Work with our customers to define how they view success, measure those outcomes, develop a delivery plan, and train and partner with the service teams to meet and exceed those targets

• Maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs

• Monitor your accounts’ health and proactively identify and mitigate churn risk

• Function as a voice of the customer and provide feedback on how our solutions can better serve our customers

• Partner with Regional Honeywell Connected Enterprise & HBS Operations to drive adoption and onboarding of Honeywell Digital initiatives

• Develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers

• Identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads

Key Experience & Capabilities:

• Bachelor’s degree in Business or Technology preferred

• Customer Success or Service Delivery experience

• Justice & corrections industry experience highly regarded

• 5+ years’ experience working in a multinational, matrixed organization in a customer facing role

• Experience working in Building Technology Projects & Services industry will be beneficial

• Business fluent in spoken and written English, additional languages an advantage

• Strong understanding of service business financials

• Strong PowerPoint and Excel Skills

This role is ideal for someone who enjoys working in a fast-paced environment and has the ability to drive results through leadership, collaboration and influence. If you are proactive with strong stakeholder management skills, then this is the role for you!

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So join us and let’s do this together.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.