Customer Success Manager

Description:

We are excited to hire our next Implementation Specialist here at Neara. Implementation specialists are the ones ensuring that clients do not just buy our company's products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions. Specifically, you will collect, process and classify data, define and generate networks, align and transform geospatial data, create digital twins of infrastructure, perform value-based analyses on the content, and transfer your knowledge through workshops and training sessions.

Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, you will be joining our global implementation team to work directly with new customers in Europe. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become experts in the technical aspects.

Some of the things you will contribute to:
 

• Meeting with clients at the completion of the sales cycle to turn opportunities into implementation projects
• Defining the implementation stages and deliverables
• Managing/performing the activities and deliverables required to complete the engagement
• Performing configuration or customization required by the project scope
• Testing and providing final QA/QC of project deliverables before a client is ready to go live
• Ensuring all aspects of Neara's system are deployed to client's satisfaction and specifications
• Working with new and existing clients to provide in-depth training in the set up and use of the applications
• Providing client support and technical issue resolution via email, phone, or on-site
• Identifying and correcting and/or advise on operational issues in Neara's systems
• Reporting on project status to both domestic and corporate leadership
• Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency
• Python scripting or equivalent programming would be a huge bonus for this role - but not essential
   

Some attributes we highly regard:
 

• Electric utility industry and GIS/CAD experience
• Programing experience
• Clear communication and collaboration with the broader Neara team
• Self-motivated, solutions-driven, detail-oriented, and organized
• Experience troubleshooting and resolving hardware and software issues
• Proficient in cloud-based applications
• Make product enhancement requests based on current, and future software capabilities
• Experience with LIDAR is an advantage