Customer Success Manager

Description:

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make robots, but we hire people. Would you like to be part of this journey?

This Is What You’ll Do At UiPath

• • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges.
  • Continuously identify and develop new uses for UiPath that drive adoption and that align to customers' business needs and strategic goals.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
  • Mentor and provide guidance to newer CSMs and partner with UiPath's Account Executives to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding
  • Help drive customer case studies and indirectly, customer