Description:
Datisan’s Client Success Manager (CSM) is critical to the support of our enterprise clients and the ongoing growth of those partnerships.
The CSM has a strong understanding of Datisan’s services and how they translate to our clients’ business goals, roadmaps and digital maturity. They work closely with the Datisan Sales and Marketing team as part of the pre- and post-sales process, and is responsible for owning the relationship with the client, acting as client escalation point as well as identifying cross-sell and up-sell opportunities.
Our Client Success Manager is responsible for:
- Understanding how to translate business needs and goals into product and solution selling;
- Developing and maintaining professional relationships with key decision makers at our strategic clients;
- Managing expectations and day-to-day interactions with executive clients & sponsors
- Being recognised as a trusted adviser by our key clients;
- Closely managing and nurturing accounts to identify and eliminate risk of attrition; and
- collaborating with the CEO and COO to handle client escalations and coaching opportunities.
Your experience will ideally include:
- 2 – 3 years selling and or supporting clients across cloud services, enterprise analytics, enterprise data warehousing and digital marketing;
- 5+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organisation;
- Data and marketing analytics and how data insights are able to inform media and marketing strategy; plus
- Working with enterprise clients, understanding business goals and needs and how these translate to service and product offerings.
It is expected that you will have experience in, and an understanding of:
- Google Analytics (360 and standard)
- Cloud solutions and enterprise data warehousing
- Google Marketing Platform infrastructure and product capabilities
- Digital marketing and measuring success
- Technical pre-sales in a target-driven environment (in support of the Head of Sales and CEO) of enterprise analytics and cloud solutions; and
- Relationship building with key stakeholders, understanding clients goals and strategy, with the ability to translate them into business opportunities and being able to present those opportunities back to clients.