Customer Service Specialist

Description:

Our client, Samsung, a global leader in the tech field are seeking some experienced corperate customer service professionals who have previous experience in handeling customer complaints, disputes and managing resolutions with in the business. You will work in a tight knit, high performing team to manage a case volume and contribute to a providing a high quality customer service. This is a role that is challenging yet rewarding and you get to work with a great team.

Your Key Responsibilities:

• Deliver an outstanding high quality customer service to our valued customers for a range of different enquiries.
• Managing Customer warranty claims and complaints.
• Liaise with internal teams to reach swift resolutions.
• Manage and submit refunds, returns and replacements.
• Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers.
• Working through your allocation on a daily basis and close as many cases as possible.

ABOUT YOU

• Minimum 1 years of professional customer service experience, preferable call centre or customer care/experience.
• Have a customer-first attitude.
• Must be a team player yet able to work autonomously.
• Proficient with MS Office applications and PC literate.