Customer Service & Sales Representative

Description:

We currently have a new and exciting opportunity to join Customer Service team based at Rhodes, Sydney.
Reporting to the Customer Service Team Leader, your new role as a Customer Service & Sales Representative will see you taking ownership of our customer experience by providing seamless customer service while supporting process improvements and sales.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• Create a market leading customer experience
• Provide high quality customer service
• Professional management of Inbound Customer contacts via email and phone
• Net sales year on year growth
• Drive and promote process efficiencies within the Customer Service team

Hilti ranks 11 on this year’s Worlds Best Place to Work list by Great Place to Work.

What do we offer?

Show us what how you can contribute to this role of and in return we’ll offer you:

• Competitive salary base + super + bonus

An extra week of leave and leave loading of 17.5%

• A diverse and inclusive culture
• Work-life balance
• Fun & supportive team!

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What you need is:

• Customer Service or Sales experience is advantageous
• Demonstrated ability to meet deadlines and work towards KPIs
• Ability to work autonomously and as part of a team
• Ability to adapt to dynamic situations
• Solid understanding of MS Office

Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next.

Interested? Apply asap as we'll move ahead with successful applications as they come through

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”