Customer Service Representative

Description:

• Sky is the limit- Join us at an exciting time of growth
• Fun & Diverse culture
• Generous Team Member Benefits

About Glue Store

Glue Store is the original ‘House of Brands’ premium retailer.

We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle.

We do this by curating the ultimate edit of global street, fashion and sports culture and brands designed to fire up and inspire individual style.

Which means more styles for you to create your you. Mix, match or blend – the choice is yours. The style is yours. The style is you.

Express your you.

Express it at Glue.

COVID-19 Candidate & Customer Update: We are committed to the health and safety of our teams, customers & the community. We have implemented a range of new health and safety measures across our stores, offices & warehouse including protective equipment, signage and social distancing procedures. During this time we may conduct our recruitment processes over phone or via digital channels. These measures are designed to slow the spread of COVID-19 and help protect our Communities.

Benefits & Culture

• 40% off Glue Store product | apparel, FW and ACC across brands such as Nike, Thrills, PE Nation, Champion, Tommy
• Access to our Team Member Benefits
• Work with sought-after product alongside passionate team members who strive to excel in the fashion retail industry
• Learning & Development Opportunities

The Role & Responsibilities

The role of the Customer Service Team Member is to deliver excellent service standards, efficient service & maintain high customer satisfaction.

You will also be responsible, however not limited to the following duties & responsibilities:

• Deal directly with company customers either by telephone or electronically across all channels, including but not limited to: Zendesk, Ebay, Afterpay, Paypal
• Handle & resolve customer complaints, follow up to ensure resolution and KPIS are met
• Set up & maintain customer accounts, process orders, forms, applications & requests
• Help fulfil customer orders via multiple channels & systems to ensure orders are complete
• Answer incoming calls in a prompt & efficient manner and record all details/enquiries in the appropriate system
• Respond to requests with a knowledgeable & helpful approach
• Liaise with internal departments to solve customer requests and inquiries

To be successful in this role, you will have:

• Proven experience in a similar role
• Strong communication skills
• Actively seeks and explores customer feedback
• Works closely with customers to develop solutions
• Proven experience dealing with customers
• Affiliation with Accent Group Core values and “Make It Happen” attitude