Customer Service Representative

Description:

We are an exciting and fast-growing gifting company specialising in Chocolate Bouquets and Gift Hampers. We are committed to working with customers and business partners to ensure that they receive the best level of care.

We’re a small, supportive and collaborative team, looking to expand in order to support the growth of our offering and customer base. We like to have fun while providing amazing experiences for our customers.

About the role

We are currently looking for an enthusiastic, outgoing Customer Service Representative to join our friendly team. Some of the duties include:

• Taking inbound calls, processing web orders, responding to emails and dealing with a variety of customer enquiries.
• Tracking orders using our internal freight systems, and our courier’s systems and liaising with the transport management team when necessary
• Dealing with customer complaints and reviews
• Engaging with customers via social media and chat

The successful applicant will enjoy working in a fast-paced environment, be able to multi-task, have an eye for detail, and possess strong problem-solving skills.

You are

• Outgoing and fun while at the same time remaining professional and organised through strong time management and planning skills.
• Excellent written and verbal communication skills
• Having a passion for customer service and a positive and energetic attitude will be the key to your success in this role.