Customer Service Representative

Description:

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We are seeking passionate individuals from the hospitality environment to join our diverse team and carve out a new career supporting people injured in the workforce.

No two days are the same however your experience in the hospitality industry will support your learning as your become a Case Manager. This is a great opportunity to step away from your hospitality environment and harness your customer service skills, thrive in an inclusive team culture, whilst learning the ever-changing world of workers compensation.

As one of our dedicated Case Managers you will help injured workers get their lives back. You will liaise with a variety of different stakeholders including allied health professionals, employers, and the injured person. This is a fast-paced role where no two days are the same. Our case managers play an integral role here at EML and you really have the chance to make a difference in other people’s lives.

This will be a full time position based in the Sydney CBD office, with flexibility to work from home once fully trained.

ABOUT THE ROLE

• Answer new inquiries and gather evidence about claims
• Reassure, assist and help customers with empathy
• Manage difficult conversations and take ownership of your own portfolio of claims
• Liaise with a variety of different stakeholders with ease
• Work in a supportive team environment to get the best outcomes possible for our customers

ABOUT YOU

• Bring a positive attitude and keen desire to learn new software, systems, and processes
• Enjoy being part of a dynamic team culture and have a positive approach
• Enjoy working in a fast-paced dynamic environment and have an agile approach
• Ability to confidently engage with stakeholders at different levels
• Have an empathetic and compassionate approach to your customers
• You will have sound ability to facilitate high levels of administration