Description:
We are seeking an energetic, well-organised and driven individual to provide assistance to our Customer Service and Sales Teams and drive inbound and outbound sales from our St Leonards Head Office.
Provide daily assistance in order processing and customer service including, but not limited to:
- Help answering incoming calls
- Problem solving to investigate and resolve customer enquiries
- Communicating outcomes direct to customers via phone or email
- Working to support our relevant sales account managers
- Daily interaction and communication with all departments of our business to resolve challenges and ensure successful delivery outcomes
- Assist in maintaining accurate product and customer databases
- General administration duties as directed
- Direct phone and email contact
- Generating quotes for projects, new builds and daily enquiries
- Assistance reviewing customer websites to ensure that the sites represent our products accurately
- Assistance reviewing and updating customer catalogues
- Professional telephone manner with exceptional oral and written communication skills
- Good organisational skills and a high level of attention to detail
- Computer literacy with an aptitude for understanding systems and processes
- Strong IT skills, experience with SAP Business One favourable (full training will be provided)
- A strong command of Microsoft Office Suite intermediate level Microsoft Excel skills required
- Unrestricted right to live and work in Australia