Customer Service Operator

Description:

Expression of Interest

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are seeking Customer Service Operators who share our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork to join our Perth team.

Customer Services Operators

• We are seeking customer service professionals
• Perth Airport. 24/7 roster. Shift work. Split shifts.
• Permanent Part Time. Min 19 hours a week but must be available for full time hours.

Do you have strong aviation experience or are simply interested in being part of the aviation industry? We are looking for customer service professionals to join our growing Perth Airport team in the capacity of Customer Service Operator(s). This role is passenger facing, delivering efficient check-in service, monitoring visa and passport documentation, utilising check in systems and client technologies, defusing challenging situations, liaising with client reps, gate greeting/assisting, conducting pre-flight checks, escorting special needs passengers, etc.

A varied and wonderful role, this will keep you on your feet (literally and figuratively)! Therefore a satisfactory level of physical fitness is necessary as is, the ability to work in a 24/7 airport environment. Shift work and split shifts are a reality and we offer a Permanent Part Time contract. This means, we guarantee a minimum of 19hours per week, however, you must be able to work up to full time hours as there is the need for sick/annual leave coverage as well as schedule changes which give rise to regular overtime.

Whilst this role includes training, previous airline or ground handling experience would be advantageous, as would the ability to speak another language.

You will be joining an energetic, team orientated company and working in a fast paced environment supporting a number of major airlines.

• Key requirements of the role are:
• Strong time management skills, with the ability to work under pressure and meet OTP requirements;
• Well-developed interpersonal skills with the ability to work harmoniously in a team;
• A strong focus and committed attitude towards safety;
• Enthusiasm and a willingness to provide exceptional levels of service; and
• Previous experience within the industry is an advantage, but not necessary.
• Ability to commit to a 24/7, 365 rotating roster (non-negotiable);

In order to be considered you must have the ability to obtain an Airport Security Card, Police Check and pass a medical, including a Drug & Alcohol Screen

What's in it for you:

• An immediate start for the right person
• Permanent part-time position
• Extensive training and career progression opportunities; and
• An interesting and varied role in a unique industry

Safety, Security and Compliance

ALL employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures
• Fully understand the company health and safety policy
• Attend training courses as may be arranged by the Company
• Engage with MORSE and follow our code principles