Customer Service Officer

Description:

About Us:

Healthy and sustainably grown food is critical for the future of our planet. With 70% of earth covered by oceans, we know that seafood offers a climate friendly protein and a frontline career pathway for those who care about our healthy oceans, healthy communities and healthy food.

With over 35 years’ experience, we at Tassal Group Limited (ASX TGR), are industry leaders, innovators, safe and diligent producers. We are responsible farmers and producers who prioritise our people, their safety and the communities we work in.

We are the largest vertically integrated seafood producer and blue agri-tech business in Australia, employing more than 1700 people across the country. We proudly produce, process and market premium salmon, prawn and seafood products for both the Australian and global markets and bring world leading farming innovation and practices to the forefront of our industry.

About the role:

This role is essential in ensuring that we deliver an exception experience for our customers. In this role you will:

• Diligently utilise systems, process and procedures to effectively manage calls and emails within the desired SLAs.
• Ensure all orders and invoices are completed accurately and in a timely manner.
• Work closely with key stakeholders to escalate and resolve any customer issues.
• Provide customers with detailed and accurate information on products and services.
• Share important information with peers, leaders and other key stakeholders.
• Demonstrate Professional Selling Skills to cross sell and up sell Tassal’s products to new and existing customers
• Complete all general administrative tasks with high attention to detail and accuracy.
• Utilise your prior customer service experience to interact with customers in a positive and constructive manner.
• Bring a solutions focused and innovative mindset, making recommendations on systems, process and procedures as appropriate.

About you:

Your contribution to achieving our mission and strategic objectives will utilise your:

• Self-motivation and can-do attitude
• Ability to problem solve
• Desire to help and support our customers
• Strong attention to detail
• Effective communication and stakeholder engagement skills
• Personal values aligned with the our 4P’s
• Strong planning and organisational skills
• Prior customer service experience

We aim to build a workforce that reflects the communities and customers we serve, and we are committed to create a work environment that is inclusive of our people. A place where you can bring your full self to work make a difference and have fun along the way.