Customer Service Officer

Description:

Permanent Part-time (40hrs per fortnight)

• Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence?
• Are you ready to apply your knowledge and background to exciting new challenges and learn from the best?
• We work together with you to create a culture based on respect, trust and inclusiveness.
• We embrace flexible working conditions and are always open to discussing your individual requirements.

Imagine a future with us

The City of Mandurah (CoM) is one of the main cultural ambassadors and project leaders for Mandurah. We not only support and empower local businesses, create local jobs and opportunities but foster innovation and creativity in enterprise whilst considering the impact to our beautiful environment. We are woven by waterways (gabi), a city with a village heart (mandjoo koort).

At CoM, we look out for one another; prioritise respect, are fair, look after your development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted and achieve their full potential. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. At CoM you will find unrivalled opportunities to succeed and realise your full potential.

Our Customer Service Team is looking for:

A talented and enthusiastic individual to join our team located at the City’s Administration Building on a Permanent Part Time basis. You will be part of a dedicated team providing a professional, dynamic, engaging and customer focused service to the community.

This role includes working in both a busy Contact Centre environment and at the City’s Administration Counter where you will be required to resolve customer queries and work as part of a small team of staff who work to tight timeframes.

You will need high level communication and interpersonal skills, dedication to providing excellent customer service, a positive and methodical work ethic and proficiency in general computer use. You will undertake various administrative and customer service tasks

What impact will you make?

• You are friendly, supportive and actively listen to the needs of others.
• You enjoy working with people, can build strong relationships and are open to the opinions of others.
• You set challenging but realistic goals, reflect and learn from experiences and problem solve to get the job done.
• You have a welcoming and respectful customer service disposition when dealing with both your internal and external customers, our community.
• Ability to “think outside the box” and be flexible in the delivery of services to meet our community’s evolving expectations.

What you will bring to the team

• Certificate III in Customer Contact or equivalent qualification.
• Experience in a Contact Centre environment
• Substantial experience in a direct customer service role.
• Sound oral and written communication skills
• High level of integrity and demonstrated ability to work within a team
• Well-developed organisational, time management and problem-solving skills
• Ability to prioritise and work in a very busy work environment
• Demonstrated numeracy, cash handling and cashiering skills
• Ability to manage sensitive material and issues in a confidential manner
• A current unrestricted “C” class national driver’s licence
• A current National Police Clearance
• Ideally, you will have previous experience working in Local Government

The finer details

This permanent part-time Level 4 position attracts a pro-rata salary range of $69,332 to $74,548 gross per annum dependent on qualifications and experience. We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request.

Sound exactly like the sort of role for you? Great! To apply please visit our Careers page at www.mandurah.wa.gov.au. For further information or any enquiries, please contact Diana Pollard on (08) 9550 3294. Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Why work with us?

You will be working for the City of Mandurah, an employer of choice and one of Western Australia’s fastest growing local authorities. Our vision at the City is “Woven by waterways, a City with a village heart” and all our employees instil the values of connected, integrity, excellence, courage and innovate.

There are many advantages in working for the City, including:

• A fair salary – enjoy great work conditions including salary sacrificing options.
• Access to free staff parking and less than 50 mins to Perth by train and car.
• Superannuation Guarantee Contributions (SGC) payments with matching additional contributions made by the City in accordance with the City’s Enterprise Agreement.
• Health & wellbeing initiatives, including free recreation centre membership.
• Discounted medical insurance
• Learning and Development opportunities to fuel your amazingness and take your career to the next level
• Flexible working hours including 9-day fortnight, 19-day month and working from home options
• Transparent performance framework – approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your line manager.
• Generous leave entitlements – provisions for many forms of leave; including annual, personal/ carers, parental, study, cultural, domestic violence, compassionate and bereavement leave.
• Employee Assistance Program support – you are encouraged to use this free short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.
• A vibrant Employee Reward & Recognition Program
• Did we mention Study Assistance, a social club, corporate uniform and much more!