Customer Service Officer

Description:

You will be responsible to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

This role requires communication through email, telephone and mail to NSW customers on a variety of NSW Government services provided by Service NSW
 

• Written and verbal communication with internal and external stakeholders
• Communication through email, telephone and mail to NSW customers on a variety of NSW Government services provided by Service NSW
• Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
• Operate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
• Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
• Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
• Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes