Customer Service Manager

Description:

We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time.

The Position

• Provide leadership and be part of the customer service team

• Implement service policies to deliver maximum customer satisfaction

• Recommend changes to policies and procedures to exceed customer expectations

• Develop and monitor KPI's for the measurement of the team activities

• Manage staffing levels and hours to ensure standards are met

• Develop and implement appropriate training for staff

• Long-term employment in a continuously growing organisation

• The opportunity to join a close-knit and friendly team

The Candidate

The successful applicant will have proven experience ideally from the engineering / distribution industry, dealing with both resellers and end users and will display the following:

• 3-5 years of customer service and team management experience

• Ability to motivate and coach to achieve strategic goals

• Excellent negotiation and influencing skills with excellent interpersonal skills

• The ability to multi-task and work within deadlines.

• Strong people management skills including performance management

• Proficient in Microsoft Word & Excel and ERP software