Customer Service Manager

Description:

The Business:

This diverse global business operates across shipping and logistics and is known in the market for its stability and for retaining their employees. They understand that their employees are their greatest asset, and they are passionate about diversity and creating a positive work environment. Conveniently located in Sydney CBD, this permanent job opportunity will carve your path and develop your career.

The Role:

Reporting to the Regional Customer Service Manager, and working at a local level, you will contribute and implement strategic goals and projects to enhance their customer service offering. Partnering with external and internal stakeholders, you will implement process and procedures to ensure a customer-centric approach in the delivery of service. Additionally, you will suggest and lead continuous improvement strategies, be accountable for customer satisfaction regarding customer service and oversee reporting and cost controls.

About you:

To be successful you must have previous leadership experience within shipping. Your will also have experience implementing digitalisation, and process improvement strategies. As an energetic and emphatic mentor, you will present with the ability to influence and multitask.

In return you will work for a high profile industry, where training is strong and progression opportunities are given. With work from home available, you will also have the ability to work in their brand new office located in the Sydney CBD.