Customer Service Coordinator

Description:

We are so excited that you have taken an interest in our position as a Customer Service Coordinator with our team, following you will find a little bit of information about us, key tasks for the position, key attributes and finally how to apply. Please feel free to take a look at our about us page or jump onto Facebook to learn more about who we are.

About us:

Just-In Time Electrical is a family owned and operated electrical contractor in the Western suburbs of Brisbane and has been in operation since 2006.

• We have a well-established client base that has grown from our existing company culture and attention to detail.
• We carry out work for domestic and commercial clients.
• We value our staff and clients and believe in giving back to our local community.
• We have long term staff who enjoy great conditions, remuneration and an awesome company culture.
• Our staff love working for us (Andrew has been one of our team for 10+ years).
• We do awesome Christmas parties.
• We run business management software and are well organised.
• We operate out of an office in central Darra location.

What you need:
You will be a fun and energetic part of the team with a positive outlook, you will be the voice of the business connecting clients with solutions. Below outlines the key tasks required of the role and key attributes the successful applicant will possess.

Key tasks:

• Answer calls.
• Process work orders.
• Schedule jobs.
• Manage customer feedback/service.
• Arrange customer follow up.
• Liase with clients and technicians.
• Process and delegate email enquiries.
• Filing.
• Reporting to management.
• Preparing quotes and invoices.
• Social media management.