Customer Service Coordinator

Description:

This is your exclusive opportunity to join a global FMCG company in Chatswood. You will join a cohesive team of high performing customer service professionals. This is a fantastic opportunity for an energetic individual to develop their career with a well established company.

About the Role

As the Customer Order Coordinator you will be responsible for providing exceptional customer service and support internally and externally. This varied role incorporates administration, order processing, coordinating inventory requirements, data entry and customer service.

Your duties will include:

• Process customer orders into the SAP system in a timely manner
• Deal with emails and customer queries related to order tracking, shipping details and order status
• Liaise with third party logistics and Technical Service team
• Carry out administrative tasks e.g emailing, invoices raise credit and debit notes as required, etc.
• Data entry and ad hoc duties as required

About You:

This role requires a high level of communication, time management and problem solving skills. In addition, you will have:

• Previous customer service, claims or order processing experience
• SAP experience
• Understanding of order management/supply chain/logistics
• Strong customer service focus and interpersonal skills
• Excellent written and verbal communication

The Benefits:

• On going training and development
• Flexible work from home arrangements available
• IT equipment will be provided
• Attractive hourly rate
• Drinks and snacks provided
• Inclusive team culture