Customer Service Consultant

Description:

RT Health is looking for a Member Services Consultant to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund.

Responsibilities
 

• To assist current and potential members in all forms of member communication
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
• Deal with correspondence in a timely and accurate manner
• Provide a high level of professional customer service
• Undertake training, development and multi-skilling as required
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct”
• Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits
   

About You
 

• Previous experience in a similar role
• Exemplary customer service skills
• Well-developed written and verbal communication skills
• Ability and willingness to learn the products, operations, rules and benefits
• Problem solving skills