Description:
Our Support team here at Panmi reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it’s your responsibility to ensure that each issue is seen through to a satisfactory outcome.
- Receiving and responding to customer product enquiries and issues via email, and live chat.
- Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
- Escalating technical issues and working with Development team to resolve the issue.
- You are supporting the user to use our appliances and products more effectively and will be able to utilise Zendesk to help in your endeavours.
About You
- Previous experience in a technical customer support or service role.
- Strong interest in new technologies.
- You are the kind of Product Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.
- You enjoy speaking to lots of different clients and thrive on solving problems for them.
- You are an efficient multitasker with demonstrated time management and prioritisation skills.
- You able to accept constructive criticism and customer feedback regarding their experience with software or IT services.
Qualifications
- Some knowledge in Engineering, IT or science is a bonus.
- 1 or more years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
- Experience working with different operating systems including Windows and Mac OS.
- Familiar with MS office suite.
- Fluency in Chinese is preferred