Customer Service And Account Manager

Description:

At Humanity Health Group, we’re in the business of helping people get to where they want to be throughout their life. We are proud that we’re improving individual’s quality of life every day.

For our customers, we deliver innovative allied healthcare solutions that create meaningful, tangible life-enhancing outcomes. We push the boundaries of ‘what’s been done’ to create the solution that needs to be done.

For our employees, we are a destination for career cultivation with opportunities to traverse across a portfolio of twelve established brands. We provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.

About the role

We are looking for a highly motivated individual who is proud to assist and really make a difference in the lives of those living with disability or looking for work.

The Partnership team engage with stakeholders to maintain exemplary stakeholder management and quality service delivery is provided to all facets of HHG companies.

Your main functions will be to drive business growth and development through networking and relationship building with key customer stakeholders (both internal and external).

It is a customer-centric role with a focus on building and maintaining strong partnerships and relationships within the employment, NDIS and aged care sector.

Key Responsibilities

• Manage relationships with key trading partners and secure new business opportunities in support of budget attainment and cross brand referrals
• Develop individual growth strategy for each customer & deliver requisite financial performance in key customer and product portfolios to facilitate reinvestment
• Attend, engage, and participate in relevant internal & external meetings to contribute to the growth of HHG brands
• Identifying needs and opportunities within key accounts to support positive client relationships and optimise business outcomes
• Identify and mitigate risks within customer profiles
• Work to streamline processes for customers and improve clinical efficiencies